Refund policy

Standard Return Policy:

• All returns must be received within 7 days of purchase (or 7 days after confirmed delivery date) .
• Return items must be accompanied by original receipt or receipt reference for online purchase.
• All products returned must be in original condition, unused, unworn, free from fragrance, soil, damages.
• Products returned damaged, worn or altered will not be accepted.
• Approved returns will be charged back to credit card or by cash or cheque based on original payment format.
• There is no refund on any shipping cost.
• Shipping of returned item to the store will be the responsibility of the shopper
• We reserve the rights refuse an exchange if the item raises concern
• Management must authorize all exchange and returns

Custom Orders:

• Custom designs or altered pieces are non-refundable.
• Any cancellation of custom design must be done before first fitting.
• A restocking fee of 20% of the total cost will be charged on all cancellation.
• The shopper may redeem the balance in the form of a store credit for item of equal or lesser value. The difference will not be refunded.
• Any alteration after two weeks of collecting the completed item will attract an alteration fee.